Customer Service

Delivery Policy

Skytracks takes no responsibility for couriers failing to deliver to wrong addresses, driver error, and additional delivery costs due to failure to provide accurate information, however we take all measures to ensure this does not happen.

We use Australia Post and a variety of couriers for all deliveries Australia Wide.  In the event that the parcel cannot be delivered, a card will be left by the driver explaining how pickup can be arranged.

As some of our products are too long to deliver with Australia Post we have to use a courier service, hence sometimes, we are unable to deliver to Post Office Boxes.

If you place your order before noon then we will endeavour to get your order out in the same day.

Freight cost

Other than occasional promotional free freight products, all freight is based upon Australia Post domestic rates except for products which are too long.

Delivery Estimates

    • Victoria: 2 Working Day
    • New South Wales: 2-3 Working Days
    • ACT: 2-3 Working Days
    • Queensland: 3 Working Days
    • Northern Territory: 4-5 Working Days
    • Western Australia: 4-5 Working Days
    • South Australia: 2-3 Working Days
    • Tasmania: 2-3 Working Days
    • International: We are sorry, but at the moment the website is not set up to process international orders. Please contact us if you are interested at info@skytracks.com.au

Invoices

We do not include a printed invoice in shipments. Invoices are emailed to you when an order is placed.

Disclaimer

We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavor to work with our delivery partners to ensure prompt arrival of your products.

Returns

Please order carefully and pay attention to dimensions provided. If you have any concerns with the delivered product then please contact us at info@skytracks.com.au . Any return freight costs will be at the customers expense and will not be reimbursed.

Goods Damaged on Delivery

Skytracks.com.au will replace any order that has reached you in an unacceptable condition. Please take numerous photos of the damage and contact us.

However, we cannot be held responsible if you are not present when your order is delivered, please ensure that you get your order shipped where it can be signed for during business hours. Please note that if nobody is available to sign for delivery a card will be left allowing you to call the delivery agent and to arrange another delivery time or pickup from a local post office.

Refunds

We can only refund your order if it has not yet shipped, once your order has left our warehouse we can no longer refund your order.
Please note that almost all orders ship the same day, so please call 0402 836 736 as soon as you are able if you wish to cancel your order.

Payment Options

All orders must be prepaid. If we are unable to fill an order we will refund you quickly.

Credit Card

Purchasing online with your credit card via PayPal is the simplest and most convenient way of shopping. Simply fill in your details and we bill the purchase to your account.

Pick Up

Our warehouse is in Mordialloc VIC 3195. Pick ups can be arranged by appointment only.